Testimonials

Listen to what our patients say...

"I want you to know how happy I am with my hearing aids. The way I was treated by your office and especially Allison, made me feel as if I was a "grandma" to all of you. I'm just sorry I waited so long to get them. You are No. 1 in my book."

Winifred R., Morely MI

"This is my second visit to Hearing Resources to be fitted with hearing aids. I have had hearing loss for 40 years and wore only one aid. Susan Haveman-Kruyf fitted me with TWO powerful hearing aids and the world has opened up for me. Caring, understanding and knowledgeable about her profession, Susan is the one who has changed my ability to hear things I have not heard in years."

Carol Thomas, Escanaba, Michigan

"I do appreciate your patience. It's a Godsend when you find the stickto attitude which you (at Hearing Resources) carry. Thanks again..."

Jim W., Grand Rapids, MI

"After suffering a severe hearing loss nearly 30 years ago I have had challenges, expecially in my career setting as a teacher of second graders. The latest hearing aids I am using (which were suggested for me by my Hearing Resources audiologist, Dr. Susan Haveman-Kruyf) have been almost miraculous! I now have returned to the world of near-normal hearing. I especially appreciate the fact that the HR audiologists keep up on the very latest in technology and even take the time to make a personal call to me when new technology arrives that is just right for me."

Mary Anne Schneider. 2nd grade teacher, Blessed Sacrament School, Grand Rapids, MI

"We all talk about the value of good customer service, but good customer service seems to be something business organizations talk about rather than practice. I am very appreciative of your extra efforts to make this old guy's poor hearing better. Robyn, in my mind, is the textbook example of 'exceptional customer service.' She, by any definition, went way beyond the call of duty."

Richard C. Deming, Cedarville, MI

"No matter what your hearing problem is, every person is given the audiologist's full attention untill the problem is solved to your satisfaction. It is the one on one professional time that makes Hearing Resources different from any other audiologic center."

June Hamersma, Founder of Hospice of Michigan & The January Series of Calvin College,Grand Rapids, MI

"I never would have known there was anyone out there to help me and you made all the difference. I feel very fortunate that we crossed paths. Allison cared enough to go the extra step and let me know about the Michigan Rehab Resource. I would have never been able to get the hearing aids I needed without your help. Not many people care enough about what they do...or who they serve to think outside the box, thank you."

Maureen Survan, Grand Rapids, MI

"In today's busy world it appears to be common practice to complain when things are not as we expect or when people do not meet our expectations. However, when people do a good job and go beyond what is expected of them, we unfortunately are conspicuously silent in our praise and thanks. I'd like to do my part in dispelling this by letting you know about the very pleasant experience I recently had in dealing with Robyn Strangways.

I was very apprehensive about wearing hearing aids. What kind should I get? How bad are they going to look? How do I know if I'll like them or not? We've all heard the stories about people getting ripped off with hearing aid purchases.

Robyn must have sensed my apprehension and did everything she could to put my mind at ease and make this process as painless and pleasant as she possibly could. She talked to me to understand my needs and actually listened to me.

Thanks to Robyn, what I thought would be an uncomfortable and depressing experience turned out to be many times better and more comfortable than I ever dreamed possible. My wife is happy that she doesn't have to shout at me; my hearing aids are so small and unobtrusive that many of my coworkers don't even know I have them yet, and a whole new world of new sounds has suddenly been opened to me.

You can be sure that your office will get many, many recommendations from me in the future."

Larry Steiner, Grand Rapids, MI

After 10 years and 2 sets of unsatisfactory experience with hearing aids-
which by the way I did not wear, Hearing Resources was recommended to me. I
reluctantly made an appointment to come in. The professionalism and caring
attitude at Hearing Resources exceeded my expectations. The attitude was
"what can I do to help you" and "let's try some different products and see
what works for you". I am thrilled with my new Phonak open fit hearing aids,
both sound quality and appearance. I also no longer have that "plugged ear"
feeling. I am so glad I came to Hearing Resources.

Jim Mulder (Retired teacher)

I am writing this letter as a testimonial of my great service I have
received from your office over the past 5 years. I am on my second set of
hearing aids now and the service has been just wonderful. I work with
Alison, from your office, and she is always so accommodating and helpful to
make sure that my hearing aids are working properly and explaining very
thoroughly how my new hearing aids function. I have been very pleased with
the quality of the product and the great service I receive from your office
over the past 5 years. I would highly recommend your center to any of my
friends who may have a need for your services.

W. Carl Kerkstra